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Cisco 500-445 Exam Syllabus Topics:
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Pass Guaranteed Quiz 2023 Cisco 500-445: Implementing Cisco Contact Center Enterprise Chat and Email – Marvelous Real Exams
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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q26-Q31):
NEW QUESTION # 26
Which two types of data does a file server store? (Choose two.)
- A. application log files
- B. error log files
- C. report templates
- D. system files
- E. application files
Answer: D,E
Explanation:
Reference:
A file server is a computer or device that stores and manages files, allowing multiple users and devices to access the files over a network.
1. Application files: file servers typically store application files, which are files that are used by software programs. These files can include executable files, DLLs, configuration files, and other types of files that are needed to run the software.
2. System files: file servers also store system files, which are files that are used by the operating system. These files include system libraries, drivers, and other types of files that are required for the operating system to function properly.
Microsoft: What is a File Server?
Oracle: File Server
Cisco: File Server
File servers can also store other types of files such as user documents, media files, and other types of files, but the above mentioned files are some of the examples that are commonly stored in file servers.
NEW QUESTION # 27
Which sequence should be followed while starting ECE?
- A. Services server, Message server, Database server, File server, Application server
- B. Services server, Message server, File server, Database server, Application server
- C. No mandatory sequence is needed
- D. Services server, File server, Database server, Message server, Application server
Answer: A
Explanation:
The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.
Reference:
When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:
Start the Services server
Start the Message server
Start the Database server
Start the File server
Start the Application server
This sequence ensures that all the necessary services are running and properly configured before starting the Application server.
NEW QUESTION # 28
Which TCP must be opened in the firewall between Services server and Messaging server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.
NEW QUESTION # 29
Which User objects in Enterprise Chat and Email are mapped in UCCE?
- A. Supervisor, Administrator
- B. Agent
- C. Agent, Supervisor, Administrator
- D. Agent, Supervisor
Answer: C
Explanation:
In Enterprise Chat and Email (ECE), the Agent, Supervisor, and Administrator user objects are mapped in Cisco Unified Contact Center Enterprise (UCCE). This allows UCCE to access the data and information associated with ECE users and use it for reporting and analytics.
NEW QUESTION # 30
Which activities can agents pick and pull?
- A. Agents can pick emails from other agents that belong to the different skill groups.
- B. Agents can pick chats from other agents that belong to the same set of skill groups.
- C. Agents can pick chat from other agents that belong to the different skill groups.
- D. Agents can pick emails from other agents that belong to the same set of skill groups.
Answer: A
NEW QUESTION # 31
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